Pemember to use the SAME email and cell you used to join when contacting the Club .
Reservation Questions
LINK TO URL: Reservations
Mobile Apps are available for both iPhone and Android. Download your version today; dock numbers are listed on front page. But go ahead and put them on your phone for easy access to text the dock!.
Where do I find waivers for friends and family to sign when invited out on Fun Ship; or boat outing?
Use these, or request a form link from us for easy down load. Thanks.
Can you explain split-shift and full-day reservations again?
Sure. We are split-shift from March to November and full-days from November to March.
DAYLIGHT SAVINGS TIME.
We follow daylight savings time. When days get too short for split shift, we go to full days. When days lengthen again, we go wo split-shift.
WEEKDAYS.
The good new is that you can reserve morning and after shifts during the week.
ONLINE RESERVATIONS.
Allows Members to have FOUR reservations on the books at all time. Of the four scheduled reservations, you can use TWO of them for weekend reservations.
WEEKENDS.
THIS YEAR, we are testing allowing Members to occasionally schedule a morning and afternoon online on a weekend (meaning 2-3 times a year MAX) .
It used to be that Members would contact Sande Olson or Captain John Foster to arrange a full day on a weekend, because this is an EXCEPTION. But we are going to see how this works out. If abused, we will go back to phone calls.
SAME DAY, NEXT DAY.
REMEMBER, you can call the DOCK anytime for a same-day or next-day reservation. AND you can waitlist a boat in reservations. We get through out waitlist 97% of the time.
How do I make same-day or next-day reservations?
Simply call either dock for same day use... or waitlist a specific boat online in our scheduled Reservations system.
If you waitlist, we will call/text you the minute the boat is available
WE GET BACK TO MEMBERS ON WAITLIST 97% of the TIME
Is it possible to arrange for an early start time?
Yes, Members can occasionally request an early start time. We will work with Members as best we can.
It may not always be possible, but we make every effort to accommodate special requests.
Please text or call either dock (Safe Harbor Walden Marina or Waterpoint Marina) to see if we can accommodate you.
It depends on boat availability; we clean every boat before and after each shift.
How do I request overnight or extended boat use?
While we need to pre-approve the dock, It is possible to keep a boat over night on occasion.
It is also possible for extended use of boats. For example, in the fall reservations go to full days. Though rare, It is possible to reserve a boat for up to four days during full day shifts.
Over night or up to two days during split shit hours is possible.
If you do not have a dock, the boat can remain in a Club slip.
Please contact Captain John Foster. He will provide a request form. Email: [email protected] or text him at (936) 788-4344
How do I make reciprocal reservations?
Just change the location at top of Reservations, URL or Mobile App!
Each Sister Clubs set aside a percentage of their fleet for reciprocal visitors. Most Members are able to schedule without difficulty, however, If you find they have met their reciprocal limit, you can call the Sister Club dock on same day to see if any boats have become available, or waitlist a boat at the Sister Club online.
If you have challenges, call the Sister Club's dock number, which can be found on the main FBC website under each Club; search by location.
Note: Unfortunately you cannot pay for an extra trip once you hit four reservations at any one location. Sorry.
Without regulating guidelines, home Club Members may find NO boats available to them.
For more information, including international reservations, here's some helpful information.
How do I change my gas credit card?
The same way you update your bank information for dues payments:
Go to the Reservations Website (not mobile app) and click on the upper right circle with your initials.
Click Account in the drop down. After you open My Account, scroll down to the bottom to manage your payment method for gas (CC) or dues (ACH/bank info).
Only Member A can change ACH/bank information, and when you change this information, please let us know via email so we can confirm system synch..
Here is a Guide to Updating your financial Information: GUIDE
Who do I contact for gas charge questions?
If you have a questions about gas or your gas charge, please contact our Manager of Fleet Operations, Mike Toups. For quick response, text him at (281) 885-9050 Tues-Sun before 6 pm.
Gas at Waterpoint Marina: You are billed whatever we are paying at the Shell on-the-water pump, plus a $5 service fee at the end.
Gas at Safe Harbor Walden Marina: We pass our discounted-gas price straight through to Members.
Where do I find information on available towables, gear, or life vests?
for the most part, Members bring their own hard gear since bindings are important for age, weight, and skill set.
We have tubes; just make a note in Reservations (please talk to dock to confirm availability).
We also have some extra life vests for children should you have guests but please confirm availability with dock and you will be responsible for selection.
At our Safe Harbor Walden location We have some gear on first come, first serve. Just ask the crew at Walden!
Where do I find a list of our Sister Club locations?
Here is a larger listing of all 400+ our Sister Clubs!
Open the Freedom Boat Club website and click FIND A CLUB. Enter your ZIP, or ZIP of where you hope to boat.
Member Activities
Contact: Sales
Email Sande at [email protected] (internal communications) or text her at (936) 262-0229 if you want to plan a Dock DIvas, Dock Dudes, or Celebrating Kids event.
How do I find an OVERVIEW of Club activities?
We love helping our Members have fun on and around Lake Conroe!
There has to be some structure in order to offer activities when we do 100+ events each year. So, thank you for taking the time to read. And, thank you for your continued support and appreciation.
Here is an overview of our Club activities... take a look to see how they work, open this Club Activities Overview link.
How do I find the Club Calendar?
To see what's coming up... or to schedule fishing trip spots or seats at Bernhardt Winery's Sunday Lawn Concerts, click on our Club SignUp.
How do I SIGN UP for fishing trips?
To sign up for one of our two monthly Family Fishing Club trips with a Guide... open the Club SignUp. Click on Freedom Family Fishing Club. Here is quick video.
How do I SIGN UP to receive notice of availability for a fishing trip?
Click on a fishing trip you want to receive notifications from... and then click on spots noted at bottom right corner; it will drop down an area where you can request to get notified.
We also send out post notices to everyone who has joined for Freedom Family Fishing Club group on Facebook. Participating Members are asked to please join the Facebook Group.
How do I SIGN UP for a Dock Divas Girl's Day Out... or a Dock Dudes Guy's Day Out Fishing w/ a Cook Your Catch?
We are excited to assist you with your event!! We'll do our best to help make it great fun!
Please remember to contact us two-weeks BEFORE the date you hope to have your outing!
We will provide approval and an planning form for you to use.
Please review OVERVIEW at top of this column.
Contact Sande at [email protected]
How do I SIGN UP for Celebrating Kids Birthday Event?
We are excited to assist you with your child's birthday event!! We'll do our best to help make it special!
Please remember to contact us two-weeks BEFORE the date you hope to have your outing!
We will provide approval and an planning form for you to use.
Please review OVERVIEW at top of this column.
Contact Sande at [email protected]
Where do I find a map/directions to send my friends and family members who are coming on outing?
If you want a map/directions for friends and family, copy one these links and share:
Guests & Visitors Directions (BOTH LOCATIONS)
Area Map - PDF
Dock Diva's Girl's Day Out Directions (WALDEN)
Dock Dude's Guy's Day Out Directions (WALDEN)
Membership Questions
Contact: Sales or Members Services
We are a small business operating year round-- with year round operating costs.
We purchase brand new boats EACH year based on our Membership dues projections.
Every Membership is important to us.
Memberships are 12-month terms. Members can let us know anytime if they do not want to renew for another term, but no later than 60 days prior to the anniversary date.
Does the Club provide a New Member REFERAL FEE?
Yes! Yes, we do. Members receive a $200 gift card/check/dues credit for EACH new Member referred to the Club. The ONLY REQUIREMENT is that the new Member MUST provide the name of the referring Member at signup, not afterwards. There are no exceptions to this rule, sorry.
How do I contact the Club?
For quickest response, use this Contact US form to send email or call for the main telephone number 936-243-7555, both will get you to the right person.
Sande Olson, Sales/Memberships
Capt. John Foster, Training
Mike Toups, Fleet /Dock Crew/Res
What happens if I get behind in my dues?
We work with all our Members-- as much as we can-- because they have invested a fairly large sum to participate in Club membership. We want to help them protect their investment..
Every membership is important to us. We are a small business.
If you get behind, contact us to make arrangements to catch up ASAP. Please know, you may be suspended from reservations if agreed to payments fail.
NOTE: Unfortunately, being suspended in reservations for non-payment does not release Members contractually from their monthly dues obligation.
Should you opt not renew your Membership and leave the Club with outstanding dues, we will work with you for payment.
We truly do not want any Membership to get to a point where we have to use a collection agency as remedy, but we will, if communications for payment fail.
How do I make a late dues payment using CC or ACH?
Unfortunately, the Club is charged fees for each payment denial; therefore, dues that return NSF will incur a $50 service fee charge per NSF denial.
To help our Members protect their Membership investment, we provide two payment features to help Member submit payments.
Go to the Quick Help Links and you will find our two payment feature links for ACH or CC payments.
Members are able to pay via
ACH (bank) or CC (credit card).
Please note, there is a 3% bank service fee added should you use the credit card payment feature.
How do I update my bank information for dues?
Monthly Dues - paid by ACH (bank draft), not credit card.
Gas - paid by CC (credit card).
To update your ACH or CC information, here is a quick guide.
If you gave problems, please note: ONLY Member A can change DUES financial information; however, both Members can change their gas card information.
1. Go to Reservations URL (not the mobile app).
2. Click on the circle with your initials in the upper right hand corner.
3. From the drop down, click Account, then scroll down to manage your Account information.
IMPORTANT NOTE:
When you update your financial information-- either bank or credit card-- please email us to so that we can confirm system synch. Email [email protected]
How do I find my Membership term & date of first payment?
After signing, every Member receives a copy of their Membership with DUES start date, (our 60 day non-renewal clause is highlighted), along with terms & conditions.
Membership terms are for 12-months starting from the month of your first payment.
The month of first payment is the first month of you term, regardless of when you sign. This month of first payment is your anniversary month.
For example, if your payments started in June, then your Membership runs through to June of the each year.
If you need a copy of your Membership Agreement, email your request to [email protected]
How do I bump down to a lower boat use plan?
Yes. With a 60 day notice, before anniversary date, Members can bump down to lower plan on their anniversary date. An option might be moving to Week Days Only, or a Limited Plan with two outing per month.
Contact Sales/Memberships at the Club for details. Email: [email protected]
How do I bump up to a higher boat use plan, or to the surf boat?
Yes. You can bump up from a limited plan to weekdays only, or to the weekdays/weekends plan anytime.
You can also bump up to the surf boat package anytime, based on availability. The Member to boat ratio is kept low, and Members pay a premium for that availability. The surf boat requires additional training.
Each surf boat upgrade is limited to two members within a single Membership plan.
Contact Sales/Memberships at the Club for details. Email: [email protected]
How do I cancel my Membership?
Members can let us know ANYTIME that they do not want to renew for another term, BUT NO LATER than 60 days prior to the anniversary date of their first payment.
Please mark your calendar 3-4 months out from your anniversary date.
Memberships are 12-month terms and roll over automatically until cancelled.
The month of first payment is the first month of you term, regardless of when you sign. This month of first payment is your anniversary month.
Remember, non-use of boats does not release Members from financial obligation.
Email [email protected] with your non-renewal notice.
Reminder: We are a small business. As a franchise we pay FBC every month to be part of the organization. FBC does not pay ANY cost of operations, Memberships do. Every Membership is important to us.
Are there early termination options?
Non-use of boats does not quality
Members for early termination or relieve Member of Membership obligation. There are times, however, when unforeseen catastrophic events occur such as death or illness. In these cases we try to work with Members.
Sometimes Member's experience job loss. While we really do try to work with all Members on a case-by-case basis, there is only so much we can do and remain viable financially for ALL our Members. Contractually Members are obligated to complete their current term.
Funds paid are non-refundable.
Please email [email protected]
We are a SMALL business. Every Membership is important to us.
How do I put my Membership on-hold?
At the END of any term, with a 60 day notice, you can put your Membership on a 12-month hold. The cost is $50, plus tax, per month.
Simply let us know 60 days in advance of your Membership anniversary (Month of first payment). You just pickup your Members at the end of the hold year. Please email [email protected]
The month of first payment is the first month of you term, regardless of when you sign. This month of first payment is your anniversary month.
Should we honor a request for hold mid-term, you will remain liable for the covered months of the active term. If a Member does not pick up dues payments at end of the hold, any covered months are immediately due and payable in full..
Remember, we are a small business. As a franchise we pay FBC every month to be part of the organization. FBC does not pay our cost of operations, Memberships do. Every Member is important to us.
How do I transfer to another Club?
After your FIRST TERM you may transfer to any other FBC Club for a $500 transfer fee (paid to new Club); you will join that Club and sign a new Membership enrollment at that Club's Member dues rates.
We are happy to assist you with your transfer process.
First contact the Club that you are interested in transferring to by emailing their Membership Executive and cc us. You can find Membership Executives' emails on the FBC Website; make sure to cc [email protected] at this Club.
How do I find a list of Membership Plans offered by FBC of Lake Conroe?
Click here for a list of all available Membership Plans at Freedom Boat Club of Lake Conroe.
How do I find FBC of Lake Conroe’s Summary of Boating Insurance?
Click here for a Summary of FBC Boating Insurance. to download.
What is FBC Plus (optional deductible buy-down) ?
How do I enroll?
FBC Plus is a deductible buy down program, it is not insurance... it reduces a Member's deductible by taking it from $5000 deductible for major/minor damage to ZERO.
It also covers the first $500 of any minor damage. The cost is $600 a month until you cancel. It will cover up to two drivers, click here for more information.
It covers Members at all FBC locations, so there is some peace of mind when you are boating in unfamiliar waterways.
Click here to ENROLL
How do I cancel FBC Plus (optional deductible buy-down)?
FBC Plus is billed annually on the same month you enrolled in the deductible buy-down program.
You can cancel a FBC Plus renewal at any time BY EMAIL, but payments made are non-refundable.
You will be billed annually-- in the same month of your initial enrollment-- until cancelled in writing (email acceptable).
To cancel simply send us an email PRIOR to the anniversary month of your FBC Plus enrollment.
We will confirm cancellation with you via email. Send email to [email protected]
What happens if I damage a boat?
If you do NOT have FBC plus, yes, you are responsible for minor and major repairs.
Members are responsible for minor damage such as hull or side scratches from poor use of fenders-- or from scraping a dock... or from beaching a boat. (Beaching is not allowed and FBC Plus is void.)
Damage can occur going aground or breaking a bibini (going under a bridge, also not allowed), etc.
Repair costs CAN be expensive specially if scratches go into fiberglass... or rocks/sand are pulled up into motor.
You will be responsible to pay the estimated damage amount, and any difference in actual costs when repaired. In some cases-- we may work with you to arrange payments.
Insurance
FBC provides a $1 million Insurance policy for major events; it carries a $5,000 deductible ($2,500/$2,500).
The optional FBC Plus program is not insurance, it is an insurance deductible buy-down program. It takes the deductible from $5,000 to ZERO. FBC Pilus also covers up to $500 towards any minor damage. It's costs is $600, plus tax per year, billed annually until cancelled.
If you are interested in FBC Plus, you can enroll anytime. The link is at the bottom of this page.
What happens if I am suspended in Reservations?
We work with Members as much as we can, but Members may be suspended for non-payment of dues. However, Members are immediately reinstated when dues are current.
Members may also be suspended in Reservations for non-payment of boat damage. Again, Members are reinstated as soon as payments are current or payment plans are in place.
Notes: Suspension from Reservations does not relieve Member from monthly dues payment obligation. Unfortunately, we have no alternative but to report non-collected payment to credit bureaus.
How do I UPDATE my contact information?
To update your contact information, just fill out this form. Thanks!!
Training Questions
Contact: Training
We want you comfortable driving a boat and safe on the water.
How do I schedule training for surfboats?
Surf Boats are a Member Upgrade.
Members pay an additional $1000 entry fee and $100 a month in dues.
If you have bumped up and want to schedule training, text Captain Kurt at (985) 768-1790.
Capt. John Foster is backup: (936) 788-4344.
How do I schedule training for open-water?
If you are looking at Galveston for Open water training, please contact Wes Hocott.
You will pay Galveston for training directly; should be about $250.
Wes Hocott
Office - 409-740-9323
Cell - 409-740-9300
Email: [email protected]
If you run into any problems please contact Captain John Foster (936) 788-4344
How do I schedule additional training?
If you would like to schedule additional training... time on the water...
contact Captain John Foster at (936) 788-4344 or by email: [email protected].
How do I find the Training Site?
If you need to get back on track for training...here is a link to the Training Site.
Form Links
* BOTH are required to reserve
Fun Ships
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