Proprietary Information for Lake Conroe Home Club Members ONLY
DOCK HOURS: 8 am - 8 pm
WATERPOINT: (936) 221-5965
WALDEN: (281) 803-8477
Club and Business Office are CLOSED MONDAYS
BUS OFFICE HOURS 10-6 PM Tues-Sun
MAIN NUMBER: (936) 243-7555
SALES NUMBER: (936) 262-0229
NOTE: The main number above routes you to Club team. TEXT dock direct for same or next day reservations, or when running late.
Reservation Questions
LINK TO URL: Reservations
Mobile Apps are available for both iPhone and Android. Download your version today; dock numbers are listed on front page (after you select date for a reservation). But go ahead and put dock numbers on your phone for easy access to text the dock!
Call the dock for help with same-day or next-day reservations. CALL (936) 243-7555 if you have reservation challenges.
Where do I find waivers for friends and family to sign when invited out on Fun Ship, or boat outing?
If you would like to have your guests, friends, and family members sign a waiver before going out on a FUN SHIP, we are happy to help. You can use these, or request a form link from us for easy down load. Thanks.
Can you explain reservations again?
🟢 Anytime - Call/text Waterpoint or Walden
🟢 Schedule - 24 hours out
🟢 Waitlist - Any boat in scheduled reservations
ANYTIME RESERVATIONS (unlimited) Simply call or text the dock for same day, spur-of-the-moment, or next-day reservations.
SCHEDULE RESERVATIONS (limited to four at a time) Scheduled Reservations can be made using the Reservations Website or the Mobile App.
Only the Website provides members with access to Club Activities Calendar, Frequently Asked Questions, and Club Announcements.
You can schedule up to SIX months out, but you do have to schedule 24 hours out. If you miss that window, just call either dock like you would for ANYTIME reservations.
You can have FOUR SCHEDULED reservations on the books at all times. Schedule four, use one, schedule another one.
Of the FOUR SCHEDULED reservations, TWO can be used for WEEKENDS. It's one per weekend, but you can use ANYTIME reservations to go out more, or stay out longer!! Just ask the dock if the boat is reserved for the afternoon, or come back in and go out on another boat.
Call for details re: occasionally scheduling a full day on a weekend.
(3x per year max)
Sister Clubs
You can schedule boats at any Sister Club, anytime using the same reservation system; just change the location selection.
Can you explain split-shift and full-day reservations again?
Sure. We are split-shift from March to November and full-days from November to March.
DAYLIGHT SAVINGS TIME.
We follow daylight savings time. When days get too short for split shift, we go to full days. When days lengthen again, we go wo split-shift.
WEEKDAYS.
The good new is that you can reserve morning and after shifts during the week.
ONLINE RESERVATIONS.
Allows Members to have FOUR reservations on the books at all time. Of the four scheduled reservations, you can use TWO of them for weekend reservations.
WEEKENDS.
THIS YEAR, we are testing allowing Members to occasionally schedule a morning and afternoon online on a weekend (meaning 2-3 times a year MAX).
It used to be that Members would contact Sande Olson or Captain John Foster to arrange a full day on a weekend, because this is an EXCEPTION. But we are going to see how this works out. If abused, we will go back to phone calls.
SAME DAY, NEXT DAY.
REMEMBER, you can call the DOCK anytime for a same-day or next-day reservation. AND you can waitlist a boat in reservations. We get through out waitlist 97% of the time.
How do I make same-day or next-day reservations?
Simply text either dock for same day or next-day use... or waitlist a specific boat online in our scheduled Reservations Website system, or use mobile app.
TIP: If you can't find the dock numbers, they are at the top of the Reservations Website, or if you look to schedule a boat (pick any date) on the mobile app, the dock number to that location will appear under the location name.
If you waitlist online, we will call/text you the minute the boat is available
WE GET BACK TO MEMBERS ON WAITLIST 97% of the TIME
Is it possible to arrange for an early start time?
Yes, Members can occasionally request an early start time. We will work with Members as best we can.
It may not always be possible, but we make every effort to accommodate special requests.
Please text or call either dock (Safe Harbor Walden Marina or Waterpoint Marina) to see if we can accommodate you.
It depends on boat availability; we clean every boat before and after each shift.
How do I request overnight or extended boat use?
While we need to pre-approve the dock, It is possible to keep a boat over night on occasion.
It is also possible for extended use of boats. For example, in the fall reservations go to full days. Though rare, It is possible to reserve a boat for up to four days during full day shifts.
Over night or up to two days during split shit hours is possible.
If you do not have a dock, the boat can remain in a Club slip.
Please contact Captain John Foster. He will provide a request form link. Email: [email protected] or text him at (936) 788-4344
How do I make reciprocal reservations?
Just change the location at top of Reservations, URL or Mobile App!
Each Sister Clubs set aside a percentage of their fleet for reciprocal visitors. Most Members are able to schedule without difficulty, however, If you find they have met their reciprocal limit, you can call the Sister Club dock on same day to see if any boats have become available, or waitlist a boat at the Sister Club online.
If you have challenges, call the Sister Club's dock number, which can be found on the main FBC website under each Club; search by location.
Note: Unfortunately you cannot pay for an extra trip once you hit four reservations at any one location. Sorry.
Without regulating guidelines, home Club Members may find NO boats available to them.
For more information, including international reservations, here's some helpful information.
How do I change my gas credit card?
The same way you update your bank information for dues payments:
Go to the Reservations Website (not mobile app) and click on the upper right circle with your initials.
Click Account in the drop down. After you open My Account, scroll down to the bottom to manage your payment method for gas (CC) or dues (ACH/bank info).
🔴 Member A or B can update their gas Credit Cards anytime in Reservations..
🔴 Only Member A can change ACH/bank information for monthly dues; however, should you change this information, please let us know via email so we can confirm system synch.
Here is a Guide to Updating your financial Information: GUIDE
Who do I contact for gas charge questions?
If you have a questions about gas or your gas charge, please contact the dock directly. Ask for the Dock Manager.
🔴 Gas at Waterpoint Marina: You are billed whatever we are paying at the Shell on-the-water pump, plus a $5 service fee at the end.
🔴 Gas at Safe Harbor Walden Marina: We pass our discounted-gas price straight through to Members.
Where do I find information on available towables, gear, or life vests?
for the most part, Members bring their own hard gear since bindings are important for age, weight, and skill set.
🔴 We have tubes; just make a note in Reservations (please talk to dock to confirm availability).
🔴 We also have some extra life vests for children should you have guests but please confirm availability with dock before you arrive, and you will be responsible for selection.
🔴 At our Safe Harbor Walden location We have some gear on first come, first serve. Just ask the crew at Walden!
Where do I find a list of our Sister Club locations?
🔴 Here is a larger listing of all 400+ our Sister Clubs!
Open the Freedom Boat Club website and click FIND A CLUB. Enter your ZIP, or ZIP of where you hope to boat.
What is the policy for INCLEMENT WEATHER?
🌦️ Storms can come in quickly. If you are out and we call you to return to the docks, please respond quickly.
PLEASE KEEP YOUR PHONE ON. It is important that you do not block or unsubscribe text messages from the Club.
In the rare instance that you find you cannot get back to the dock, take cover any where on the lake. Safe Harbor Walden Marina is centrally located on the lake and is one of the best places to take cover.
Should winds raise to 20 MPH for a sustained period of time, or if wind gusts hit 20-25 MPH, we will call you back into the docks. For your safety, please respond to ALL calls to return to the dock. If in doubt, call the dock.
To participate in our Family Fishing Club, Dock Divas, and Dock Dudes events, Member must join the GROUP on our Facebook page. (We send notices of last minute changes.)
Member Activities
Contact: Sales
Perks for standard plan Members, their friends and families. We try to help Members have fun on and around the lake, review guidelines below.
Internal Email: [email protected]
Freedom Email: [email protected]
CALL (936) 262-0229 if you have Membership or planning questions re Dock DIvas, Dock Dudes, or Celebrating Kids events.
How do I find an OVERVIEW of Club activities?
We love helping our Members have fun on and around Lake Conroe!
Activities are available for all standard plan Members. Standard plans are Weekdays/Weekends or Weekdays Only.
There has to be some structure in order to offer activities when we do 126+ events each year. So, thank you for taking the time to read. And, thank you for your continued support and appreciation.
Here is an overview of our Club activities... take a look to see how they work, open this Club Activities Overview link.
How do I find the Club Calendar?
To see what's coming up... or to schedule fishing trip spots or seats at Bernhardt Winery's Sunday Lawn Concerts, click on our Club SignUp.
How do I SIGN UP for fishing trips?
To sign up for one of our two monthly Family Fishing Club trips with a Guide... open the Club SignUp. Click on Freedom Family Fishing Club. Here is quick video.
How do I SIGN UP to receive notice of availability for a fishing trip?
Click on a fishing trip you want to receive notifications from... and then click on spots noted at bottom right corner; it will drop down an area where you can request to get notified.
We also send out post notices to everyone who has joined for Freedom Family Fishing Club group on Facebook. Participating Members are asked to please join the Facebook Group.
How do I SIGN UP for a Dock Divas Girl's Day Out... or a Dock Dudes Guy's Day Out Fishing w/ a Cook Your Catch?
We are excited to assist you with your event!! We'll do our best to help make it great fun!
Please remember to contact us two-weeks BEFORE the date you hope to have your outing!
We will provide approval and an planning form for you to use.
Please review OVERVIEW at top of this column.
Contact Sande at [email protected]
How do I SIGN UP for Celebrating Kids Birthday Event?
We are excited to assist you with your child's birthday event!! We'll do our best to help make it special!
Please remember to contact us two-weeks BEFORE the date you hope to have your outing!
We will provide approval and an planning form for you to use.
Please review OVERVIEW at top of this column.
Contact Sande at [email protected]
Where do I find a map/directions to send my friends and family members who are coming on outing?
If you want a map/directions for friends and family, copy one these links and share:
Guests & Visitors Directions (BOTH LOCATIONS)
Area Map - PDF
Dock Diva's Girl's Day Out Directions (WALDEN)
Dock Dude's Guy's Day Out Directions (WALDEN)
What restaurants are on or around Lake Conroe?
The Waterpoint (southernmost cove) has a number of restaurants to choose from. Here is a list on restaurants on or around the lake.
Please check online to make sure any specific restaurant information is current. Cuisines and management change throughout the year.
Information on Lake Conroe
Membership Questions
Contact: Sales or Members Services
We are a small business operating year round-- with year round operating costs.
We purchase brand new boats EACH year based on our Membership dues projections.
Every Membership is important to us.
Memberships are 12-month terms. Members can let us know anytime if they do not want to renew for another term, but no later than 60 days prior to the anniversary date.
How do I UPDATE my contact information?
(Your email and cell number are critical to reservations and accounting systems.*)
IMPORTANT: The email and cell number you used to join LINK you to your Membership Agreement in Reservations and in Accounting systems.
It is important that you use the SAME email and cell you joined under when contacting the Club... otherwise your inquiry response may be delayed or systems will not recognize you.
*There are about four integrated platforms involved in managing your Membership.
We can update your email in these systems, but need to know if your primary email or phone changes.
To update your contact information, just fill out this form. Thanks!!
How do I contact the Club?
Use this Contact US form to send email or call for the main telephone number 936-243-7555, both will get you to the right person. Please use the same email and phone number you used to join the Club when contacting us otherwise you create a new, unassociated profile and responses may be delayed.
If you have Accounting questions, 936-243-7555 can be used for TEXT MESSAGES ONLY. Accounting will respond M-F during normal business hours. If you have immediate accounting concerns, please contact Sande Olson.
Sande Olson, General Manager, Sales and Member Servcices
Capt. John Foster, Training
Reid Harper, Fleet and Dock Crew
Does the Club provide a New Member REFERAL FEE?
Yes! Yes, we do. Members receive a $200 Dues Credit for EACH new Member referred for a standard plan:
🔴Weekday/Weekend
🔴Weekday Only
The REQUIREMENT is that YOU or the NEW Member MUST provide the name of the referring Member by enrollment, not afterwards. There are no exceptions to this rule, sorry.
What happens if I get behind in my dues?
Memberships are 12 month terms.
We work with all our Members-- as much as we can-- because they have invested a fairly large sum to participate in Club membership. We want to help them protect their investment..
Every membership is important to us. We are a small business.
If you get behind, contact us to make arrangements to catch up ASAP. Please know, you may be suspended from reservations if agreed to payments fail.
NOTE: Unfortunately, being suspended in reservations for non-payment does not release Members contractually from their monthly dues obligation. Likewise, non-use of boats does not release you from contractual obligation.
Should you opt not renew your Membership and leave the Club with outstanding dues, we will work with you for payment as much as we can..
We truly do not want any Membership to get to a point where we have to use a collection agency as remedy, but we will, if communications for payment collection fail.
How do I make a late dues payment using CC or ACH?
Unfortunately, the Club is charged fees for each payment denial; therefore, dues that return NSF will incur a $50 service fee charge per NSF denial.
To help our Members protect their Membership investment, we provide two payment features to help Member submit payments.
Go to the Quick Help Links and you will find our two payment feature links for ACH or CC payments.
Members are able to pay via
ACH (bank) or CC (credit card).
Please note, there is a 3% bank service fee added should you use the credit card payment feature.
How do I update my bank information for dues?
Monthly Dues - paid by ACH (bank draft), not credit card.
Gas - paid by CC (credit card).
To update your ACH or CC information, here is a quick guide.
If you gave problems, please note: ONLY Member A can change DUES financial information; however, both Members can change their gas card information.
1. Go to Reservations URL (not the mobile app).
2. Click on the circle with your initials in the upper right hand corner.
3. From the drop down, click Account, then scroll down to manage your Account information.
IMPORTANT NOTE:
When you update your financial information-- either bank or credit card-- please email us to so that we can confirm system synch. Email [email protected]
How do I find my Membership term & date of first payment?
Upon enrollment, every Member has the opportunity to download a copy of their Membership with DUES start date, (our 60 day non-renewal clause is highlighted), along with terms & conditions.
Membership terms are for 12-months starting from the month of your first payment.
The month of first payment is the first month of you term, regardless of when you sign. This month of first payment is your anniversary month.
For example, if your payments started in June, then your Membership runs through to June of the each year.
If you need a copy of your Membership Agreement, go to your enrollment email, sign in and download a copy. If you no longer have your email, you can request at copy by emailing your request to [email protected]
How do I bump down to a lower boat use plan?
Yes. With a 60 day notice, before anniversary date, Members can bump down to lower plan on their anniversary date. An option might be moving to Week Days Only, or a Limited Plan with two outing per month.
Contact Sales/Memberships at the Club for details. Email: [email protected]
How do I bump up to a higher boat use plan, or to the surf boat?
Yes. You can bump up from a limited plan to weekdays only, or to the weekdays/weekends plan anytime.
You will pay the difference in entry fee and increase in monthly dues.
You can also bump up to the surf boat package anytime, based on availability. The upgrade cost is an additional $1,000 entry fee and and additional $150 per month.
The Member to boat ratio is kept low, and Members pay a premium for that availability. The surf boat requires additional training.
Each surf boat upgrade is limited to two members within a single Membership plan.
Contact Sales/Memberships at the Club for details. Email: [email protected]
How do I cancel my Membership?
Members can let us know ANYTIME that they do not want to renew for another term, BUT NO LATER than 60 days prior to the anniversary date of their first payment.
Please mark your calendar 3-4 months out from your anniversary date.
Memberships are 12-month terms and roll over automatically until cancelled.
The month of first payment is the first month of you term, regardless of when you sign. This month of first payment is your anniversary month.
Remember, non-use of boats does not release Members from financial obligation.
Email [email protected] with your non-renewal notice.
Reminder: We are a small business. As a franchise we pay FBC every month to be part of the organization. FBC does not pay ANY cost of operations, Memberships do. Every Membership is important to us.
Are there early termination options?
Non-use of boats does not quality
Members for early termination or relieve Member of Membership obligation. There are times, however, when unforeseen catastrophic events occur such as death or illness. In these cases we try to work with Members.
Sometimes Member's experience job loss. While we really do try to work with all Members on a case-by-case basis, there is only so much we can do and remain viable financially for ALL our Members. Contractually Members are obligated to complete their current term.
Funds paid are non-refundable.
Please email [email protected]
We are a SMALL business. Every Membership is important to us.
How do I put my Membership on-hold?
At the END of any term, with a 60 day notice, you can put your Membership on a 12-month hold. The cost is $50, plus tax, per month.
Simply let us know 60 days in advance of your Membership anniversary (Month of first payment). You just pickup your Members at the end of the hold year. Please email [email protected]
The month of first payment is the first month of you term, regardless of when you sign. This month of first payment is your anniversary month.
Should we honor a catastrophic event request for hold mid-term, you will remain liable for the covered months of the active term. If a Member does not pick up dues payments at end of the hold, any covered months are immediately due and payable in full.
Catastrophic event is death of a Member, terminal or long-term illness; not divorce or financial hardship.
Remember, we are a small business. As a franchise we pay FBC every month to be part of the organization. FBC does not pay our cost of operations, Memberships do.
Every Membership is important.
What is the cost if I want to return to the Club after leaving?
Every franchise is a little different. At Freedom Boat Club of Lake Conroe, Members returning within two years will be looking at a $500 - $1000 reinstatement fee. Monthly dues will be at Club rates in place at the time the Member returns.
We typically see 2-3 returning Members each year. We are always happy to see past Members return to the Club!
How do I transfer to another Club?
After your FIRST TERM you may transfer to any other FBC Club for a $500 transfer fee (paid to new Club); you will join that Club and sign a new Membership enrollment at that Club's Member dues rates.
Should you transfer, it is IMPORTANT that YOU or the new Club contact us when you sign/transfer to the new Club to avoid double billing.
If interested in transfer, reach out to the Club that you are interested in transferring to by emailing their Membership Executive and cc us.
You can find Membership Executives' emails on the Freedom Boat Club Website; make sure to cc [email protected] at this Club.
We are happy to assist you with your transfer process but ultimately we must receive notice or copy of new signed Membership to release your agreement here.
How do I find a list of Membership Plans offered by FBC of Lake Conroe?
Click here for a list of all available Membership Plans at Freedom Boat Club of Lake Conroe.
How do I find FBC of Lake Conroe’s Summary of Boating Insurance?
Click here for a Summary of FBC Boating Insurance. to download.
What is FBC Plus (optional deductible buy-down) ?
How do I enroll?
FBC Plus is not insurance, it a deductible buy down program... it reduces a Member's exposure by reducing the deductible to ZERO for major/minor damage, instead $5000.
It also covers the first $500 of any minor damage. The cost is $600 year, paid annually... or about $50 a month for two drivers until you cancel. Click here for more information.
PEACE OF MIND. It also covers Members at all other FBC locations, so there is some peace of mind when you are boating in unfamiliar waterways.
Click here to VIEW enrollment form.
⭐ Click here to ENROLL
How do I cancel FBC Plus (optional deductible buy-down)?
FBC Plus is billed annually on the same month you enrolled in the deductible buy-down program.
You can cancel a FBC Plus renewal at any time BY EMAIL, but payments made are non-refundable.
You will be billed annually-- in the same month of your initial enrollment-- until cancelled in writing (email acceptable).
To cancel simply send us an email PRIOR to the anniversary month of your FBC Plus enrollment.
We will confirm cancellation with you via email. Send email to [email protected]
What happens if I damage a boat?
If you do NOT have FBC plus, yes, you are responsible for minor and major repairs.
Members are responsible for minor damage such as hull or side scratches from poor use of fenders-- or from scraping a dock... or from beaching a boat. (Beaching is not allowed and FBC Plus is void.)
Damage can occur going aground or breaking a bibini (going under a bridge, also not allowed), etc.
Repair costs CAN be expensive specially if scratches go into fiberglass... or rocks/sand are pulled up into motor.
You will be responsible to pay the estimated damage amount, and any difference in actual costs when repaired. In some cases-- we may work with you to arrange payments.
Insurance
FBC provides a $1 million Insurance policy for major events; it carries a $5,000 deductible ($2,500/$2,500).
The optional FBC Plus program is not insurance, it is an insurance deductible buy-down program. It takes the deductible from $5,000 to ZERO. FBC Pilus also covers up to $500 towards any minor damage. It's costs is $600, plus tax per year, billed annually until cancelled.
If you are interested in FBC Plus, you can enroll anytime. The link is at the bottom of this page.
What happens if I am suspended in Reservations?
We work with Members as much as we can, but Members may be suspended for non-payment of dues. However, Members are immediately reinstated when dues are current.
Members may also be suspended in Reservations for non-payment of boat damage. Again, Members are reinstated as soon as payments are current or payment plans are in place.
Notes: Suspension from Reservations does not relieve Member from monthly dues payment obligation. Unfortunately, we have no alternative but to report non-collected payment to credit bureaus.
How do I get a copy of my Membership Agreement?
When you join the Club, the same email login takes you to your Agreement and allows you to download a copy.
Remember, your Membership term starts in the month of first payment.
If you do not have a copy and cannot find your original login email, you can request a copy of your agreement by emailing [email protected].
Training Questions
Contact: Training
We want you comfortable driving a boat and safe on the water.
Internal Email: [email protected]
Freedom Email: [email protected]
Call or text (936) 788-4344 if you have questions.
How do I schedule training for surfboats?
Surf Boats are a Member Upgrade.
Members pay an additional $1000 entry fee and $150 a month in dues.
If you have bumped up and want to schedule training, text Captain John Foster at (936) 788-4344.
How do I schedule training for open-water?
If you are looking at Galveston for Open water training, please contact Wes Hocott.
You will pay Galveston for training directly; should be about $250.
Wes Hocott
Office - 409-740-9323
Cell - 409-740-9300
Email: [email protected]
If you run into any problems please contact Captain John Foster (936) 788-4344
How do I schedule additional training?
If you would like to schedule additional training... time on the water...
contact Captain John Foster at (936) 788-4344 or by email: [email protected].
How do I find the Training Site?
If you need to get back on track for training...here is a link to the Training Site.
What is the Cost of Training Separately or when changing/adding Member B?
New Members are trained FREE of charge for up to two people. Our Captains are contracted with us per training. If you train separately... one Member trains later, or you add a B Member, the cost of training is $250.
Form Links
* BOTH are required to reserve
Fun Ships
Copyright 2026. All Right are Reserved. Privacy Policy Terms of Use